Ribbit Computer's Price Match Promise
We will match all the online and big-box stores' prices so you can keep your money local.
Here's how our price match promise works:
- We promise to price match all retail competitors -- including their online prices -- and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com,TigerDirect.com, ibuypower.com, and cyberpowerpc.com.
- Our Price Match Promise covers new and used items but excludes clearance and open-box items.
- Our Price Match Promise per identical item, per customer, at the current pre-tax price available to all customers is allowed.
- Our Price Match Promise covers only brand name items and does not cover non-branded or off-brand items, nor generic clone imports.
Our Price Match Promise does not cover
- The online prices of retailers not listed in the Special Considerations section.
- Products shipped from or sold by third-party sellers on websites.
- Ribbit Computers Education and Ribbit Computers for Business transactions.
- Competitors' service prices (including delivery and installation charges), pre-order and trade-in offers, eBay store offers, and special daily or hourly sales.
- Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Ribbit Computers or a competitor.
Frequently Asked Questions
- How do I request a price match promise from Ribbit Computers?
- When making a purchase, or during the return and exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want the Ribbit Computers retail store to price match. Ribbit Computers will then review and verify the price match request on a Ribbit Computers device.
- How do I show "proof" of price?
- The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the designated major online retailer on a Ribbit Computers device to verify the lower price and availability of the item.
- Does Ribbit Computers match the prices of a Warehouse club?
- Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met.
- Does Ribbit Computers match the price if it results in a price being below Ribbit Computers' cost on a product?
- Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.
- Are competitors' services eligible for price matching?
- No. Due to the differences in services being performed, Ribbit Computers does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.
- What if the competitor does not have the item in stock or has limited quantities of the product?
- Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Ribbit Computers has a product that is advertised as being limited in quantity it will not be eligible for price matching.
- Does Ribbit Computers price match "free gift with purchase" offers?
- No. Ribbit Computers does not price match "free gift with purchase" orders. This includes free gift card with purchase offers.
- Does Ribbit Computers price match offers with financing?
- Ribbit Computers does not match competitors' financing offers. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase. Ribbit Computers also does not price match to a competitors' price that can only be received when using the competitor's credit card.
- Does Ribbit Computers match competitors' trade-in value and offers on trade-in products?
- No. Ribbit Computers does not match our competitors' trade-in value and offers on trade-in products.
- How does the Price Match Guarantee apply to coupons?
- Ribbit Computers does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Ribbit Computers does not allow a coupon to be used on a product that has a price match.
- How does the Price Match Guarantee apply to sales tax?
- Ribbit Computers matches the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor's price.
- How does your price match policy apply to pre-orders?
- If the price of a pre-order item drops at the time of shipment, you will
automatically be charged the lower price. Your credit card is not charged
until the product is shipped.
Ribbit Computers may run tests of the Price Match Guarantee in select locations and may amend these terms at any time.
Effective Date: Setember 1, 2017